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Privacy Policy

Information LivePeople.Info collects and tracks

LivePeople.Info collects two types of information about users: data that users provide through optional, voluntary participation in chat sessions with LivePeople.Info agents; and data LivePeople.Info collects through aggregated tracking information derived mainly by tallying page views throughout our site. LivePeople.Info will never divulge information about an individual user to a third party (except to comply with any applicable laws).

LivePeople.Info collects user information in the following processes:

Chat Sessions

Users of LivePeople.Info may, from time to time, engage in a chat session with a LivePeople.Info agent. This chat session may be initiated either by the user or by the agent who may invite a visitor for a chat. Any information provided voluntarily during such chat session may be collected on the LivePeople.Info database. Such information will be used to provide better service to returning visitors and to get a better understanding for the needs of our audience.

Usage tracking

LivePeople.Info tracks user traffic patterns throughout our site. The tracking may be done in real-time by LivePeople.Info live agents or off-line using site log files or the LivePeople.Info database.


A cookie is a small data file that is written to your hard drive when you visit us. A cookie file can contain information such as a user ID that the site uses to track the pages you’ve visited. Nevertheless, the only personal information a cookie can contain is information you supply yourself. A cookie can’t read data of your hard drive or read cookie files created by other sites. LivePeople.Info uses cookies to identify repeat visitors to our site in order to provide them with a better level of service.

Registration: when you visit our site for the first time, LivePeople.Info uses a cookie to store a unique, random user ID. We use this ID to identify you in our database and to track the pages you visited on our site and the chat sessions you engaged in.

If you’ve set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You can refuse cookies by turning them off in your browser. You do not need to have cookies turned on to use LivePeople.Info.

Opt-out policy

LivePeople.Info gives users options wherever necessary and practical. Such choices include:

  • Opting not to engage in a chat session when initiated by LivePeople.Info agents
  • Opting not to provide identifiable information during any such chat session.
  • Our newsletters are sent only to site operators who have registered to our service. Users may unsubscribe to any of our electronic newsletters at any time by following the instructions contained at the end of every newsletter.

If LivePeople.Info decides to change its privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.